Shipping Policy
At Lusha, we are dedicated to delivering pure, natural, and chemical-free wellness products straight to your doorstep with care and efficiency. This Shipping Policy outlines the terms and conditions under which we process, handle, and deliver your orders so that you can shop with complete confidence.
Order Processing
All orders are processed within 1–2 business day safter payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day. You will receive an order confirmation email once your purchase has been successfully placed, followed by a shipping confirmation email with tracking details once your order has been dispatched.
Shipping Methods & Delivery Timeline
We work with trusted courier partners to ensure timely and safe delivery of your products.
Standard delivery usually takes 3–7 business days, depending on your location.
Remote or rural areas may require additional delivery time.
Delivery timelines are estimates and may vary due to external factors like weather conditions, strikes, or courier delays.
Shipping Charges
Free Shipping may be offered on selected products or orders above a certain amount (as specified during checkout or promotions).
For orders below the minimum free-shipping threshold, a nominal shipping fee will be applied at checkout.
Shipping charges, if any, will be clearly displayed before you confirm your order.
Order Tracking
Once shipped, you will receive an email or SMS with your tracking number and courier partner details. You can track your order online to monitor its journey until it reaches you.
Incorrect or Incomplete Address
Please ensure that your shipping address and contact details are accurate at the time of placing the order.
Lusha is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
If an order is returned to us due to incorrect address details, reshipping charges may apply.
Damaged, Missing, or Lost Packages
Your satisfaction is our priority, and we take care in packaging every product. If your package arrives damaged, tampered with, or missing items, please report it within 48 hours of delivery with clear photos and order details. If a package is lost in transit, we will work with the courier to resolve the issue and either send a replacement or issue a refund.
International Shipping
At present, Lusha primarily serves domestic orders. If international shipping is offered, applicable charges, customs duties, and delivery timelines will be clearly communicated before checkout. Customers are responsible for any import duties or taxes applicable in their country.
Policy Updates
This Shipping Policy may be updated from time to time to improve transparency and services. Any changes will be posted on this page for your reference.
Contact Us
If you have questions, concerns, or need assistance regarding shipping, please reach out to our support team at:
Email Address: info.lushaoils@gmail.com
Phone Number: +91-8527478067, +91-7814514100