Return Policy
At Lusha, we strive to provide you with the purest, freshest, and highest-quality products, carefully crafted to bring wellness straight from nature to your home. Your satisfaction is very important to us, and we want you to shop with complete confidence knowing that your trust is our top priority. Every product we create goes through strict quality checks, but we also understand that sometimes expectations may differ. That’s why, if for any reason you are not fully satisfied with your purchase, our Return Policy is designed to make the process smooth, fair, and hassle-free. We are committed to handling returns with care, ensuring that you always feel valued and supported in every step of your shopping journey with Lusha.
Eligibility for Returns
To be eligible for a return, please note the following:
Products must be returned within 7–10 days of delivery.
Items must be unused, unopened, and in their original packaging.
For health, hygiene, and safety reasons, certain products (such as edible oils, ghee, honey, or opened skincare items) cannot be returned once opened or used.
Non-Returnable Items
We prioritize quality and hygiene; hence, the following items are non-returnable:
Opened or used edible products (oils, butters, ghee, honey, etc.).
Opened skincare, haircare, or essential oils.
tems damaged due to misuse or improper storage.
Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, don’t worry — we’ve got you covered.
Please notify us within 48 hours of delivery with your order details and clear photos of the issue.
Once verified, we will offer a replacement or full refund at no additional cost.
Refunds
Approved refunds will be processed to your original method of payment within 7–10 business days.
You will be notified by email once your refund has been initiated.
Please note: Shipping charges are non-refundable, except in cases of defective or wrongly delivered items.
Exchange Policy
We currently do not offer direct exchanges. If you wish to replace a product, kindly request a return (if eligible) and place a new order for the desired item.
How to Initiate a Return
To start a return, simply:
Contact our support team at 📧 [info.lushaoils@gmail.com] or 📞 [+91-7814514100] with your order number.
Share details of the issue and, if applicable, attach product photos.
Our team will guide you through the return or refund process.
Our Commitment
At Lusha, every oil drop, spoon of ghee, and jar of honey is crafted with care and purity. While we ensure strict quality checks, we understand that issues can occur — and we are here to make it right. Our Return Policy reflects our dedication to your trust, wellness, and satisfaction.